Effective Date: 2nd February 2025
1. Introduction
Aktibo ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a
purchase, or interact with us.
2. Information
We may collect the following types of personal data:
- Contact details (name, email address, phone number, shipping and billing address)
- Account information (username, password, purchase history)
- Payment details (credit/debit card information processed securely via third-party payment processors)
Browsing and usage data (cookies, IP address, device information)
We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us
by following the instructions provided in any email we send.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service and support
- Improve our website, products, and services
- Send marketing and promotional materials (with your consent)
Detect and prevent fraud or security threats
LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
If you are from the European Economic Area (EEA), Aktibo Pty. Ltd. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which
we collect it.
Aktibo Pty. Ltd. may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests, and it's not overridden by your rights
- For payment processing purposes
To comply with the law.
4. Keeping Your Information
Aktibo Pty. Ltd. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Aktibo Pty. Ltd. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
5. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Payment processors for secure transactions
- Shipping providers to fulfil orders
- Service providers assisting in website operations
- Legal authorities if required by law
5. Data Security
We implement security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access, update, or delete your personal data
- Opt-out of marketing communications
- Request information on how your data is processed
7. Cookies & Tracking
Technologies We use cookies to improve user experience and analyse website traffic. You can manage cookie settings in your browser.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
For questions or concerns regarding this Privacy Policy, contact us at: hello@aktibo.com.au